The Retail Associate will help deliver the Soccer Post’s authentic soccer experience in assisting customers with selecting and purchasing merchandise.
Responsibilities
- Greets and interacts with customers.
- Consults with customers to understand their needs and preferences related to merchandise.
- Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers’ needs.
- Answers customers’ questions about merchandise.
- Assists customers with purchase decisions.
- Retrieves merchandise from the sales floor, stock room, or other inventory locations; places special orders.
- Collects payment using the store point of sale system.
- Processes returns and exchanges.
- Works professionally and respectfully to understand and help resolve any customer concerns or complaints.
- Works in a manner that supports the values of the organization.
- Performs other duties as assigned.
Experience AND Skills
- High school diploma or equivalent preferred.
- Previous retail experience preferred.
- Experience as a soccer player, coach, or fan is a plus.
- Excellent verbal communication skills.
- Excellent active listening skills.
- Excellent sales and customer service skills.
- Ability to develop extensive knowledge of the merchandise sold.
- Ability to anticipate customers’ needs.
- Ability to recommend merchandise to customers.
- Ability to operate or to quickly learn the store’s point-of-sale system.
Requirements
- Must be able to work in a busy environment, managing multiple customers at a time
- Prolonged periods of standing and walking throughout the retail space.
- Must be able to lift up to 15 pounds at times.
Retail Associate Deliverables
Top 3 Must-Haves
- Strong interpersonal skills in working with co-workers and customers.
- Ability to effectively communicate with co-workers and customers.
- Capable of learning features and customer benefits of a diversified soccer product line.
DELIVERABLES
First 30 Days:
- Learn and exemplify delivering an authentic customer experience.
- Work effectively as a team member with co-workers.
- Learn and exemplify the values of the organization.
60 days:
- Possess good working knowledge of the product offering.
- Meet sales targets established by the Retail Manager.
- Work effectively within company policies and procedures.
Additional Information
- Expected hours: 30 – 40 per week
- Every weekend
- Monday to Friday
- Job Types: Full-time, Part-time
- Employee discount
